Return and Exchange Policy

Thank you for choosing Magicata. To ensure a smoother shopping experience, we offer a flexible return and exchange policy. If you encounter any issues with the products purchased, you can follow the terms outlined below for returns and exchanges. This policy applies to all products purchased on Magicata.

1. Return and Exchange Conditions

   1. Return and Exchange Period

   • If you are not satisfied with your purchased product, you may submit a return or exchange request within 7 days of receiving the product. Some products (such as fragile items or personal use items) may have a 3-day return and exchange period, which will be specified on the product page.

   2. Product Condition

   • The product must remain unused and in original packaging (including product labels, original accessories, etc.) to ensure the product can be resold.

   • Certain types of products (such as food, sanitary items, cosmetics, body contact products, etc.) are non-returnable and non-exchangeable for hygiene reasons.

   3. Reason for Return or Exchange

   • If the product has quality issues (such as damage, defects, or discrepancies with the described specifications), we will offer free return or exchange service.

   • If the return or exchange is due to personal reasons (e.g., change of mind), you will need to bear the return shipping costs.

2. Return and Exchange Process

   1. Submit Application

   • If you meet the return or exchange conditions, please submit your request through the Contact Us page within 7 days of receiving the product.

   • When submitting your request, please provide the following information:

     • Order number and product details

     • Reason for return or exchange

     • Relevant photos (such as damage or discrepancies with the product)

   2. Review and Confirmation

   • We will review your request and confirm if it meets the return or exchange conditions. If the request is approved, we will provide return or exchange instructions.

   3. Return the Product

   • Once the return or exchange is confirmed, you will need to send the product back to us at the address provided. The return shipping cost is the responsibility of the customer, unless the return or exchange is due to product quality issues.

   • Please use a traceable shipping method and retain the tracking number or proof of mailing.

   4. Refund or Exchange Processing

   • Refund: Once we receive the returned product and confirm everything is in order, we will process the refund within 7 business days. The refund will be issued to the original payment method.

   • Exchange: If you choose an exchange, we will arrange for the new product to be sent to you once we receive the returned product. Shipping costs for the exchange will be covered by us.

3. Non-Returnable and Non-Exchangeable Products

   The following types of products are not eligible for returns or exchanges:

   • Fragile or specific-use products (such as food, health products, cosmetics, lingerie, body contact items, etc.)

   • Custom-made products: such as products customized or modified based on customer requests.

   • Opened digital products or software (such as opened electronics, CDs, digital downloads, etc.).

   • Electronic gift cards or downloadable digital products.

4. Refund Method

   Refunds will be processed according to the original payment method:

   • Credit card or debit card payments: Refunds will be issued to the original payment card.

   • Alipay, WeChat Pay, or other e-payment platforms: Refunds will be issued to the corresponding account.

5. Policy Changes

   We reserve the right to update this return and exchange policy at any time. Any changes will be posted on the website and will take effect immediately. Please check regularly for the latest return and exchange policy.