Terms of Use

Welcome to magicata.com (hereinafter referred to as “the Website”). To ensure your legal rights while using the Website, please carefully read the following terms of use before accessing the Website. By using the Website, you agree to and accept all the terms and conditions outlined in these Terms of Use. If you do not agree with these terms, please cease using the Website immediately.

1. Scope of Services

  • Magicata.com provides e-commerce services, allowing users to browse, select, purchase, and pay for various products, including but not limited to home supplies, electronic products, fashion accessories, etc.
  • This website reserves the right to adjust, modify, or update its service content at any time, including but not limited to adding or removing certain products or services. Changes will be updated on this website and take effect immediately.

2. User Eligibility

  • You must be at least 18 years old and have full capacity for civil conduct to use this website. If you are under 18 years old, you must use this website under the supervision of your parents or guardians.
  • If you are using this website on behalf of a company or other legal entity, you represent that you have obtained the authorization from such entity and agree to abide by these terms.

3. Registration and Account Management

  • Account Registration: Before using certain services on this website, you need to register an account and provide accurate, complete, and up – to – date information. During registration, you are required to set up a username and password and are responsible for safeguarding your account information.
  • Account Security: You should protect the security of your username and password on your own and be responsible for all activities carried out using this account. If you discover that your account has been stolen or there is any unauthorized use, please notify us immediately.
  • Account Information Update: You agree to update your account information in a timely manner after registration to ensure its accuracy.

4. Products and Prices

  • Product Information: All product information displayed on this website shall be subject to the product page, including product descriptions, pictures, specifications, and prices. The actual color, model, packaging, etc. of the products may vary from the pictures.
  • Price Changes: The prices of products will be adjusted according to market changes. If there is an incorrect price display for a product, this website has the right to correct the price during the order processing and notify you.
  • Promotional Activities: This website will regularly hold various promotional activities, and you agree to abide by all the terms and conditions related to the promotional activities.

5. Order Processing

  • Order Confirmation: After you place an order, this website will send you an order confirmation letter via email. At this time, you need to confirm the order details again.
  • Order Modification and Cancellation: Once the order has been confirmed and the payment has been completed, you will not be able to modify or cancel the order. If the product is out of stock or cannot be delivered, this website has the right to cancel the order and issue a full refund.
  • Inventory Issues: If the product is out of stock, this website will inform you whether you need to wait for restocking or choose other products.

6. Payment Terms

  • Payment Methods: This website supports multiple payment methods, including credit cards, debit cards, online bank transfers, etc. For specific payment methods, please refer to the checkout page.
  • Payment Security: This website will use encryption technology to protect your payment information. All payment transactions will be processed through a secure payment platform.
  • Payment Confirmation: After you complete the payment, this website will send a payment confirmation email. If there are any issues during the payment process, you should contact us immediately for handling.

7. Delivery and Shipping

  • Shipping Time: This website will determine the delivery time according to the delivery address you provide and the selected shipping method. The specific delivery time will be affected by factors such as warehouse processing time and the shipping company.
  • Shipping Risks: The risks of the products during the shipping process shall be borne by the buyer. However, if the products are damaged or lost during the shipping process, you can file a claim with the shipping company and contact us for assistance.
  • International Shipping: If you choose international shipping, issues such as customs clearance and tariffs may be involved, and these fees will be borne by the buyer.

8. Returns and Refunds

  • Return Policy: In accordance with the law, you have the right to request a return within seven days after the product is delivered. The returned product must be unused and in its original packaging. If the product has defects or does not match the description, you can choose a refund or an exchange.
  • Special Products: The following products are not eligible for return or refund: food items, underwear, personal hygiene products, downloadable digital products, gift cards, opened health products, etc.
  • Return Process: Please provide valid proof of purchase (such as an invoice, order number, etc.) and fill out the return application form, and send the product and relevant supporting materials to the designated return address.
  • Refund Processing: The refund will be returned in the original payment method, and it may take 7 to 15 working days to complete the refund.

9. Intellectual Property Rights

  • Content Ownership: All content on this website (including texts, pictures, designs, logos, icons, databases, and other materials) is the property of magicata.com or its licensors and is protected by Hong Kong and international copyright laws.
  • Restrictions on Use: Without our written permission, you shall not use, copy, modify, reproduce, disseminate, or distribute any content on this website in any form.
     

10. User Conduct

Compliant Use: You agree not to engage in the following behaviors in any form:

• Disseminate malicious code, viruses, or other harmful substances;

• Access or damage the database or network of this website without authorization;

• Spread false information or conduct fraudulent activities;

• Interfere with, damage, or restrict the operation of this website.

Third-party Websites: This website may contain links to other websites. These websites are not controlled by this website, and this website is not responsible for their content.

11. Disclaimer

  • This website will make every effort to provide accurate and complete information. However, it does not guarantee the accuracy or completeness of all products, services, or information, nor is it liable for losses caused by product defects, service interruptions, or other issues.

  • This website shall not be responsible for any direct or indirect losses caused by the use or inability to use the services of this website, including but not limited to economic losses, data losses, business losses, etc.

12. Privacy Policy

This website will comply with the Personal Data (Privacy) Ordinance and relevant laws and regulations to protect your personal data. You can refer to our [Privacy Policy] for more details.

14. Applicable Law and Dispute Resolution

  • These terms shall be governed by and construed in accordance with the law.

  • In the event of any dispute between you and this website, the two parties shall first attempt to resolve it amicably through friendly negotiation. If the negotiation is ineffective, the dispute shall be submitted to the court for resolution.